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| Are these gifts handmade or machine made? |
| Gifts manufactured at Panchatatva are completely handmade. Artisans design products on the computer which are taken shape in the manufacturing unit by skilled labour. Procedures involved are hand cutting of raw materials, carving, smoothening of wood, polishing, painting and final touch up. |
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| Would the actual product differ from the image displayed on the website? |
| Products made out of Railway Sleeper Wood, Teak Wood, Babool Wood, Neem Wood and Twigs would definitely differ, as these are natural wood. Natural wood pieces differ in texture, shape, colour and thickness, hence resulting in differences in the product. However, at Panchatatva, we try to maintain the artistic look of the product. Products which are made out of MDF Wood would never differ in dimensions since they are always cut to size. |
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| Are the actual products as vibrant / dull as displayed on the website? |
| All Monitors and LCD’s are calibrated differently. Due to this reason there would be a slight colour difference in the actual product as seen on the website. |
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| Are these gift items weather-proof and can they be put in exteriors? |
| These gift items are not weather proof, however you may request on the email for a weather proof item. By changing the wood to a seasoned wood, the item would become weather proof, but the design and colour of the item may differ. |
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| Are there any extra charges for weather proof items? |
| Since we change the wood to seasoned weather proof wood, extra charges are applicable. These charges are variable and differ from product to product. An email correspondence is advised for the same. |
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| Can these gifts be customised or personalized as per our requirement? |
| At Panchatatva, we provide the facility to customise and personalise every item that is displayed on the website. You need to send us a request through mail with the product code and the details of the customisation or personalised message. A personalised message can be put on the product, however we neither put the same at the back nor by inserting an inlay card with the product. Our team will get back to you with the desired information regarding the same. You can send us an email at info@panchatatva.com with the subject line "Customised Requirement". |
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| How to maintain and clean these gift items? |
| There are two simple steps involved in cleaning these gift items. Firstly dust has to be removed by using soft clean brush, followed by cleaning the item by using a soft damp cotton cloth. Periodic cleaning is recommended for longer life of the items. |
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| How to fix these wall hangings? |
| We provide hooks behind every wall hanging. Screw needs to be put in the desired area where you need to put up the wall hanging and it can then be hung easily. |
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| Do you give consultation on which wall hanging looks best for our interiors? |
| Our team of experienced designers and artists would certainly give their advice to what would go best as per your interiors. They require certain basic information about the wall colour, clear wall dimensions, area of the room, concept required, furniture color, etc. Once we receive the above information by email, we would give our expert suggestions on the same. Sharing a photograph of the room, if possible, makes us visualize the room even better. |
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| Do you visit on-site to give consultation? |
| We do not visit personally on-site and understand your requirement. However if the details are mailed to us, we suggest accordingly. You can even consult us over the phone. |
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| If we order an item online, could it be delivered to our friends/relatives in INDIA? |
| We have been getting numerous requests from outside INDIA to deliver our gift items to their loved ones in INDIA. We are catering to these kinds of requests to deliver our gift items to your loved ones. We also have a special category of gifts by the name - SEND GIFTS TO INDIA |
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| Do you appoint Resellers or Distributors for your products? |
| It is easy to become a reseller of Panchatatva products. All you need to do is mail us the complete information on how are you going to market our products in your city / country, with information on your existing business, company, address, contact details and email address. We will then get back to you with the detailed information on the procedures we follow for you to become a reseller. |
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| How do I order Bulk quantities on your site? |
| Our website is currently designed for selling single qty units online. In case you need to order bulk quantities of a particular design, you can email us at http://www.panchatatva.com with a subject line as “Bulk Enquiry” |
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| Do you give special rates for ordering bulk quantities? |
| We do provide special rates for orders which are in bulk quantities for a particular design. You could send us an email with product code, quantity in units and place of delivery, and our team will get back with all the related information. |
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| Does your company's sales executive visit us personally for bulk orders? |
| Our business module is completely online and we do not send sales executives for bulk enquiries. However, once we receive a bulk enquiry, we communicate all the product details and bulk pricing on the email. You may then choose to order a sample of the product before ordering, or prefer to visit our studio by a prior appointment to discuss further details on the same. |
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| Would you arrange a product display in our company for bulk requirements? |
| We do not arrange a display of our products to companies. You may communicate with us through email for your requirement of gifts. |
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| Do you provide company branding on the product? |
| Company branding is only provided for Corporate gifts and is for a min quantity of 100 pcs. Depending on the branding required, there would be an extra charge which would be added to the product cost. |
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| How long does it take to manufacture single unit gift item? |
| The manufacturing time for a single unit gift item is about 2-3 working days. But due to the work load of ongoing orders, we take 10-15 working days to dispatch the item from our unit. Depending on the city and country to which it has to be delivered, it takes additional days to reach your doorstep. |
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| Do you have any policy for Refund or Exchange of the product ordered? |
| We do not have any policy for refund or exchange of the product ordered. |
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| Will you give a replacement of the product if it gets damaged in transit? |
| We would definitely send a replacement of the same product if it reaches you in a damaged condition. All you need to do is send us a photograph of the damaged item along with order details and we will re-process it. You would not be liable to pay a single penny for the same. Any complaints mailed to us after 24 hours of delivery will not be accepted and replacement of the same would not be given. As per our company policy, you will not be entitled to change the product as a replacement product; you would be delivered with the same product that you had ordered. |
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| Do I have to pay any other extra charge for shipping? |
| While checking out of the shopping cart, you will be displayed with product price and shipping price as per the delivery address. You do not have to pay anything extra than these charges. Please note that no extra charge be paid to delivery boy also, as all the delivery charges would be taken care by Panchatatva. |
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